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Faculty of Public Affairs

Computing Support

Computing Support

The Public Affairs computing team provides support to administrative staff in the Faculty and serves as a liaison between staff and the office of Computing and Communication Services.

Staff are encouraged to contact Oscar or Julio for help with any computer-related issues.

Purchasing Computers

Keeping up with the latest technology is an important part of an administrator’s life at Carleton. Administrators must ensure that their hardware is up-to-date and running as efficiently as possible in order to perform their work effectively.

The Public Affairs computing team is available to assist staff with a wide variety of computer hardware issues, and can provide guidance to staff in the purchasing of computer equipment.

CCS also provides a Computer Purchase Program, as well as a Computer Lease Program. Administrators who acquire computers through this program receive services such as setup and maintenance, as well as support services. The computers are installed with the Carleton University software package, so no additional software purchases are required.

Remote connection instructions

Accessing Email through CUMAIL

For quick, easy access to email from off-campus, you can access your email directly through your web browser. You won’t have access to your personal folders, but you’ll be able receive and send mail as you would on campus.

Here’s how:

  1. From your internet browser, type in the address: cumail.carleton.ca
  2. At the login page, enter your CUNET user name and password, as follows:
    • Domain/User name: firstnamelastname
    • Password: Your CUnet password

A window will open which will look very much like your MS Outlook email application.

Accessing your P: and W: drives

If you have internet access from home, and have configured your home set up for wireless access, you will be able to access your Carleton files from your home PC or laptop by using the VPN (Virtual Private Network) software provided by Computing and Communications Services.

Here’s how:

  1. Download the VPN Client.
    • The VPN client software is available at https://www.carleton.ca/vpn/index.cgi
    • Enter your login: firstnamelastname@cunet
    • Enter your password: the same password you use to logon to your office computer
    • Select your Operating System (OS) — i.e. Microsoft Windows NT/XP/2000
    • Click “Start Download.”
    • Save the file to your Desktop.
  2. Install the VPN Client software.
    • Double-click on the file CarletonIntranetVPN-4.x.exe
    • Accept all defaults.
    • Once the installation is complete, shut down your computer and reboot.
  3. Download the utility to map your P and W drives here:
  4. Connect to Carleton using the VPN software
    • Click Start arrow All Programs arrow Cisco Systems VPN CLient/VPN Dialer
    • Click “Connect”
    • Enter your username: firstnamelastname@cunet
    • Enter your password: same password you use for your office computer
    • Once connected you will see a welcome box, click “OK”.
  5. Map your P and W drives
    • On your desktop, double-click “MapCUNETDrives.exe”
    • Username:firstnamelastname
    • CUNEt Password: enter your CUNET password
    • Select your departmental W: drive from the drop-down list
    • Click Connect P: and W:
  6. Configure Outlook
    • Open Microsoft Outlook
    • Select Exchange Server
    • Server name: CCSEXB10
    • Account: firstnamelastname
  7. Personal Folders
    • Once Outlook is loaded, click on File/Open/Outlook Data file, browse to your W: drive drive and open the pst file.
    • Most PST files are located in w:\user\username\exchange\*.pst

You have now configured your computer for remote access.

To access your email and files, follow steps 3), 4), open MS Outlook, and you’re good to go!

If you are having problems mapping your W: drive, check for any antivirus or firewall that is blocking your connection.

Frequently asked . . .

Where should I be saving my files?

Work related data should be saved on your v: drive only. Personal information should be stored on your p: drive. Space the p: drive is limited to 10MB. Data stored in these locations is backed up daily and can be accessed when logged onto any computers on campus.

Can I access my Exchange/Outlook email from home?

Yes, your email is available on the web using any web browser such as Internet Explorer or Firefox at the following location. https://cumail.carleton.ca/

How can I reduce the amount of spam email I receive?

CCS is going to great lengths to reduce the spam email the University receives daily. You can help to reduce this amount by not using your work email for non work related external posts or registrations.

How do I add a network printer?

On the lower left of your screen, go to Start, select Control Panel, select Printers, then Add A Printer. Follow wizard and select a Network Printer, then select Connect To This Printer, Name, enter in space \\Printer\ and then choose your network printer from the list.

Someone has used my computer and now I am locked out and unable to login.

If you are unable to login to your computer because the previous user has not properly logged off, just press the reset buttom and the front of your computer and your computer will restart allowing you to login. Any unsaved work from the previous user will be lost though.