Archives: Wireless

Friday, October 19, 2018

Inside ITS: Faster Authentication and Connection to CU-Wireless

On a typical Carleton class day over 19,000 wireless devices roam the campus and authenticate at each wireless access point encountered. In this week's video Mary Kathryn talks about upgrades made to get you authenticated and connected faster. https://www.youtube.com/watch?v=sXVwQyhEyuQ&t=0s&index=6 Read more about the enhancements made to... More

Thursday, October 11, 2018

CU-Wireless: 5 Major Upgrades in 2018

Over the summer ITS performed five major enhancements to CU-wireless. 1. Faster Authentication Authentication means getting your device connected securely using MyCarletonOne credentials as quickly as possible. On a typical Carleton school day over 19,000 wireless laptops & phones roam the campus at any one time. While moving around the... More

Wednesday, October 19, 2016

The History of Wireless at Carleton University

Wireless was first introduced on Carleton campus in summer 2004.  The demand for wireless services has increased significantly over the years. Month and Year Concurrent Devices Connected September 2013 7,588 September 2014 12,494 September 2015 14,385 September 2016 18,260 ITS has made significant enhancements to support the increased demand,... More

Thursday, September 8, 2016

Connecting to Carleton’s Wireless Networks

There are two wireless services available at Carleton: CU-Wireless and Eduroam and both are free for students, faculty and staff. Wireless is currently available in key locations across campus. To connect, all you need is a laptop or portable device with a Wi-Fi compatible network interface card and a MyCarletonOne account. New Wireless Users... More

Friday, March 11, 2016

ITS February Stats [INFOGRAPHIC]

Our team of 120 professional services staff provide enterprise information technology solutions and services to support the learning, teaching, research and administrative goals of Carleton University. The infographic below highlights some of the activity we saw in the month of February  Click on the image for a larger view.  The accessible... More

Wednesday, January 28, 2015

Wireless Satisfaction is Up from Last Year

Each year ITS participates in Carleton's Student Satisfaction Survey as part of the ongoing effort to improve the services provided to students. This past year students were asked about their experience with wireless on campus. In order to compare results, the same questions were asked in the 2013 survey, and we are happy to report that... More

Thursday, December 11, 2014

Wireless Access Continues to Expand on Campus

Last month exterior wireless access points were added around the following buildings: Robertson Hall Staecie Building Paterson Hall Herzberg Building The access points were strategically positioned in highly trafficked areas to ensure coverage between buildings.  For example, you will remain connected to the wireless network as you move... More

Monday, February 10, 2014

Student Satisfaction Survey Results

Each year ITS participates in the Student Satisfaction Surveys administered by the Office of Institutional Research and Planning.   In 2013 questions were asked about the Carleton's wireless network and access to student lab software. The importance of universal wireless coverage at Carleton to improve my overall learning experience is: Very... More

Tuesday, January 28, 2014

Wireless at Carleton [INFOGRAPHIC]

Wireless was first introduced on Carleton campus in summer 2004.  The demand for wireless services has increased significantly over the years. Month and Year Unique Devices Connected Concurrent Devices Connected November 2013 50,022 7,588 November 2012 45,687 5,923 November 2011 31,925 3,999 November 2010 22,992 3,019 In the past three years,... More

Tuesday, January 14, 2014

The Charlatan Speaks to our Network Team about Carleton’s Wifi

Yesterday, Eddie Villarta, Manager of Network Services, and  Chris Murray, Senior Network Engineer were featured in the Charlatan.  The article, Full Coverage: Carleton's wireless landscape, covers the set-up, demand, and future plans for our wireless network. Read the... More

Wednesday, November 20, 2013

The Importance of Customer Satisfaction Surveys

We have a number ways of measuring our successes here in ITS.   As an IT department we have charts and graphs - heaps of data showing SPAM rejected, wireless usage, virus notifications, hits to websites and calls to the service desk. But how do we measure customer satisfaction? One way is through the... More

Monday, July 22, 2013

ITS Launches new Tool to help connect to CU-Wireless

On August 25, 2013 Carleton’s CU-Internet service is retiring due to the lack of encryption and security. People who are using the CU-Internet service must switch to Eduroam or CU-Wireless, Carleton’s secure, encrypted wireless services. To help first-time users connect to CU-Wireless, ITS has launched a new wireless setup tool called... More

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