Welcome to Information Technology Services (ITS). Our team of 120 professional services staff provide enterprise IT solutions and services to support the learning, teaching, research, and administrative goals of Carleton University.

Our services include accounts and passwords, email, phone, wireless and internet, campus computers, Carleton.ca websites and more.

Need help?  Visit our Online Help Centre or contact the ITS Service Desk.

Quicklinks

View Quicklink: Accounts & Passwords

Accounts & Passwords

MyCarletonOne account info for students, staff, and faculty

View Quicklink: New to Carleton

New to Carleton

IT info for Faculty, Staff & Students

View Quicklink: IT Security Policies

IT Security Policies

Check out our security policies and procedures.

View Quicklink: Working From Home Checklist

Working From Home Checklist

How you can prepare yourself for working from home

Service Alert

View all Service Alerts →

News

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Friday, March 22, 2024

New Microsoft Teams App is Available

A new version of Microsoft Teams was released by Microsoft on March 31, 2024. Microsoft has indicated that all users of the “classic Teams” app will be automatically prompted to switch to the “new Teams” app on that date. The new interface is very... More

A new version of Microsoft Teams was released by Microsoft on March 31, 2024. Microsoft has indicated that all users of the “classic Teams” app will be automatically prompted to switch to the “new Teams” app on that date. The new interface is very similar, but the app is expected to run much faster... More

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Wednesday, March 6, 2024

Update Your iPhone and iPad As Soon As Possible

Apple has released new updates to its operating systems to patch newly discovered zero-day vulnerabilities. If you have an iPhone or iPad, ITS recommends you update your Apple devices to the most current versions (iOS 17.4 and iPadOS... More

Apple has released new updates to its operating systems to patch newly discovered zero-day vulnerabilities. If you have an iPhone or iPad, ITS recommends you update your Apple devices to the most current versions (iOS 17.4 and iPadOS 17.4) as soon as possible to remain secure. Read Apple's instructions on how to update your... More

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Tuesday, February 20, 2024

Threat Actors Trying to Use You Against Carleton

In the summer of 2023, Carleton University implemented a new, more resilient multi-factor authentication (MFA) solution that is available to all students, faculty and staff. This has had an impact, because we have seen a reduction in... More

In the summer of 2023, Carleton University implemented a new, more resilient multi-factor authentication (MFA) solution that is available to all students, faculty and staff. This has had an impact, because we have seen a reduction in stolen passwords being used to send phishing emails from Carleton accounts or for other malicious... More

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Thursday, February 15, 2024

Pigiarvik Data Centre Upgrades Completed Successfully

To increase resiliency and ensure service continuity, ITS will conduct a critical upgrade to the uninterruptible power supply (UPS) in the Pigiarvik Data Centre (PKDC) over the weekend of Feb. 24 and... More

To increase resiliency and ensure service continuity, ITS will conduct a critical upgrade to the uninterruptible power supply (UPS) in the Pigiarvik Data Centre (PKDC) over the weekend of Feb. 24 and 25, 2024. Power to the PKDC will be shut down to facilitate this work, resulting in a number of service outages during... More

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Thursday, December 14, 2023

Holiday Tech Tips from Information Technology Services

We would like to share a few tech tips to consider before the university closes for the holidays. First, keep in mind that leaving your computer on and unattended for a prolonged period can create an... More

We would like to share a few tech tips to consider before the university closes for the holidays. First, keep in mind that leaving your computer on and unattended for a prolonged period can create an opportunity for threat actors to access it. It’s also not great for the environment. Please keep yourself and... More

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